Returns & Refunds

Return Eligibility

Most items can be returned within 30 days of delivery, provided they are in new, unused, and resalable condition with all original packaging, manuals, and accessories included.

• Items must be unused and in their original packaging.
• Special-order, custom, or made-to-order items are non-returnable.
• Hazardous materials and certain chemicals cannot be returned.
• Software, charts, and electronic media are non-returnable once opened.

How to Start a Return

To initiate a return, contact our team with your order number and the reason for the return. We will provide a Return Merchandise Authorization (RMA) and shipping instructions.

• Email nick@nixwarehouse.com with your order number and item details.
• Wait for your RMA number before shipping anything back.
• Pack the item securely with all original packaging and accessories.
• Write the RMA number clearly on the outside of the package.

Refund Processing

Once we receive and inspect your returned item, we will process your refund to the original payment method within 5–7 business days. Shipping charges are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage and the packaging. We will arrange a replacement or refund at no cost to you.

Returnable Flag

Each product page displays a "Returnable" indicator. Items marked as non-returnable cannot be sent back for a refund. Please check this flag before purchasing if returns are a concern.